Faq’s

FAQs

• How do I know that you will do a good job?

Answer: We run a family owned business, not a franchise. Our success depends upon our repeat business. Therefore, we make sure that we give our best to satisfy our customers. Customer care is our top priority, and if you are not happy with our work, we will give you your money back.

 

• What other services do you perform?

Answer: We perform all kinds of cleaning and housekeeping services. Please contact us at any time to discuss your needs

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• Do I need to provide cleaning products or equipment?

Answer: We supply our own products and equipment, but if you have any particular preference or any special product in mind, you can inform us before hand and we will gladly accommodate your needs.

 

• Do I need to give you keys to my house?

Answer: It is entirely up to you. All of our cleaners have Federal police clearance, and most of our clients are happy to entrust us with their keys or security codes.

 

• Do you charge a fee for appointment cancellation?

Answer: No we do not. We understand that sometimes things can happen that are out of your control. But we generally prefer being informed about cancellations or reschedule at least twenty-four hours before-hand.

 

• How often should I get my house or apartment cleaned?

Answer: A general house cleaning is recommended once or twice a fortnight, and we recommend a spring-cleaning twice a year.

 

• What is the minimum booking time?

Answer: Two hours.

 

• What areas of Melbourne do you cover?

Answer: Our rates include travel to an area of Twenty to twenty-five kilometres from Melbourne CBD. We are happy to travel further but will need to charge an additional rate to cover travelling fees.

 

• What hours of the day do you provide cleaning?

Answer: Our services are open twenty-four hours a day, seven days a week, three hundred and sixty-five days a year. We will be available at any time you want us, but we are in high demand so it is better to book early.

 

• What if I am not happy with your services?

Answer: In the unlikely event that we do not deliver the service we promised, please inform us within 24 hours and we will attempt to rectify the situation. If you are still not happy we will give you your money back.